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FAQ

What materials do you use?

- All necklaces are created with 14k gold filled or sterling silver chain, wire, and settings. The beads we use are natural polished gemstones, crystals, lava stone, or shell.

How do you care for your jewelry?

- Please see our jewelry care instructions here.

What is your return/exchange policy?

Unfortunately, we do not accept returns. We will be happy to accommodate exchanges within 2 weeks of receiving your order in the event of any damage or breakage. If you have any issues or concerns regarding your order, please contact us with your name and order number at hellogoldenhourjewelry@gmail.com.

What happens if my necklace breaks?

We are happy to accommodate replacement items within a 2 week window from order date. If your necklace breaks after this 2 week time frame, please contact us with your name and order number at hellogoldenhourjewelry@gmail.com.

How long will it take to receive my order?

All of our jewelry is made by hand and requires 1-3 business days for production. All orders are shipped within 3-5 business days from order date. USPS standard shipping timeframe is 2-6 business days prior to delivery.